Warranty

The warranty period begins from date when you received the parcel. In the case of resellers, this is when the vendor receives the goods from Giant Moore Store . The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered. In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Lost Products

If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you communicate with us. Usually, we will provide tracking number and tracking link timely. If products get lost on the way and we get confirm from couriers, we will arrange redelivery for your products. If you want ship it through express, then you need to pay express shipping fee.